Refund policy

Return & Refund Policy

Welcome to AS Mart. We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

Return Period

Customers may request a return within 7 days of receiving their order.

Condition of Items

Items must be unused, unworn, and in their original packaging with all tags, accessories, and proof of purchase included.

Non-Returnable Items

The following items cannot be returned or refunded:

Used or damaged products caused by the customer.
Personal care and hygiene products.
Gift cards and digital products.
Items marked as "Final Sale" or "Non-Returnable."

Return Process

Step 1: Contact Us

Email us at ammarirfan261@gmail.com with your order number, reason for the return, and photos (if applicable).

Step 2: Return Approval

Once your request is reviewed, we will provide return instructions if your request is approved.

Step 3: Ship the Item

Pack the item securely and send it to the return address provided by our support team.

Refund Policy

Refund Approval

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

Refund Method

Approved refunds will be issued using the original payment method whenever possible.

Refund Processing Time

Please allow 5–10 business days for your refund to be processed after approval.

Exchanges

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will replace the item at no additional cost if the claim is verified.